SKATEBOARD FAQs
What is a complete skateboard?
A complete skateboard is a fully assembled skateboard that includes all necessary components: deck, grip tape, trucks, wheels, bearings, and hardware. It's ready to ride straight out of the box.
Why should I buy a complete skateboard instead of separate components?
Buying a complete skateboard ensures that all components are compatible and properly assembled, saving you time and effort. It's perfect for beginners as it offers a hassle-free option to start skateboarding immediately.
How do I know which complete skateboard is right for me?
Consider your skill level, height, and personal preference. Our website provides detailed product descriptions, including deck size, truck width, and recommended skill level, helping you choose the perfect skateboard for your
needs.
Are the complete skateboards on your website suitable for beginners?
Yes, the 180 series is specifically designed for beginners and features beginner-friendly components, making them ideal for those who are new to skateboarding.
Do I need to assemble anything when my complete skateboard arrives?
No, your complete skateboard will arrive fully assembled and ready to ride. We ensure that all components are securely attached and properly aligned before shipping, so you can hit the streets or skatepark right away.
Do I need safety gear?
Yes, safety gear is essential! Invest in a helmet, knee and elbow pads, and wrist guards. They protect you while learning, preventing serious injuries.
How do I maintain my skateboard?
Regularly check for loose bolts, worn-out wheels, and damaged bearings. Keep your skateboard dry and avoid riding in wet conditions to prolong its lifespan.
How long does it take to learn skateboarding?
Learning skateboarding varies for each person. With regular practice and dedication, most beginners can learn the basics within a few weeks to a few months.
WHAT IF I HAVE A FAULTY SKATEBOARD, OR HAVE SNAPPED MY SKATEBOARD DECK?
We will only accept an item as faulty if there is a manufacturing fault. This does not include decks damaged due to skating errors. Most snapped decks occur when a trick is landed incorrectly or if your feet are not positioned over the trucks. We cannot take responsibility for any damage caused by misuse.
If you think your deck has a manufacturing fault, please email us photos before returning it, as we can assess many boards through this process and avoid sending it back unnecessarily. We will only process the exchange or refund if we deem the item as faulty.
Product & Stock
I HAVE A WARRANTY-RELATED QUESTION, WHO SHOULD I ASK?
In a warranty-related situation, your first point of contact should be the place of purchase. For all purchases made on this Tony Hawk Signature Series website, please contact us at customercare@tonyhawksignatureseries.com If your order was placed online or in-store with another retailer, you will need to go back to them as the first point of contact. The store can pass on the details of the claim to us and we can advise of a suitable solution.
I HAVE A TECHNICAL QUESTION, WHO SHOULD I ASK?
If you have a specific question relating to any of our products you can always contact us at customercare@tonyhawksignatureseries.com no matter how technical! We are here to help you.
The Skateboard I want is out of stock, HOW CAN I ORDER?
To see when the product you want might be back in stock, please contact us at customercare@tonyhawksignatureseries.com. Currently, we do not offer back orders.
SIZING GUIDE?
Please find the size guide on the product page. If you require further assistance, please contact us at customercare@tonyhawksignatureseries.com
Payments & Promotions
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept Visa, Mastercard, Shopify Shop Pay, Apple Pay, Google Pay, Maestro, American Express and Diners Club cards.
Did my card get charged?
When using a credit or debit card on our site(s), your financial institution may place a monetary hold on your account. This hold is usually released when the completed transaction is received by the bank, but the release of the hold may take several days, depending on your bank's policies. Please check with your financial institution for more information.
HOW DO I APPLY A DISCOUNT TO MY ORDER?
At the top right of the page, you will see “BASKET”. Click on the link and then click “VIEW BASKET”. Once in the Basket, scroll down until you see "DISCOUNT CODE". Type your promo code in this field and click "APPLY COUPON". Once applied, if the promotion is valid you will see in confirmation at the top of the screen in green writing. The discount code will now be applied at checkout.
MY PROMO OR DISCOUNT CODE IS NOT WORKING?
We recommend that you check the valid-through date to ensure that the promo code is still valid. Promo codes do not work in conjunction with other offers. If the promo code is still valid, please contact us at customercare@tonyhawksignatureseries.com for assistance.
CAN I COMBINE PROMO CODES/OFFERS?
No, promo codes are designated for one and only one order.
CAN I EXPEDITE MY SHIPPING?
We currently do not offer expedited shipping.
Order Issues
CAN I CANCEL OR CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
We pride ourselves on processing your order as quickly as possible. Orders are sent to the warehouse generally on the same day. Once the order has been received by our warehouse we can no longer cancel or change an order. Please contact us at customercare@tonyhawksignatureseries.com as soon as you realise you need to make a change or cancel, and we will try to service this request.
Our customer service office hours are currently Monday to Friday between 9 am – 5.30 pm GMT. We always endeavour to reply to your enquiries as quickly as possible.
MY ORDER IS WRONG?
Whilst we take every step to ensure your order is 100%, occasionally mistakes can happen. If you have received an item that is faulty or incorrectly supplied, please contact our customer service team at customercare@tonyhawksignatureseries.com before returning your item.
I HAVE RECEIVED FAULTY GOODS?
If you believe your goods are faulty, please contact our customer service team at customercare@tonyhawksignatureseries.com before returning your item. Please include any information and images outlining any defects or damage.
Delivery
WHEN WILL MY ORDER BE SHIPPED?
We aim to ship your order the same working day but during busy times this may not be the case. We always aim to process and ship your order as quickly as possible. Quoted shipping times are from shipping confirmation, not from when the order was placed. Please note we do not ship on weekends or bank holidays.
DELIVERY ISSUES?
If you are having trouble with your parcel not arriving as expected, please contact us at customercare@tonyhawksignatureseries.com with your order number and details of the issue you are having.
HOW CAN I TRACK MY ORDER?
Please see your shipping confirmation email for a link with how to track your parcel. If you cannot find this information, please contact us at customercare@tonyhawksignatureseries.com with your order number and we will be able to provide you with the latest shipping information.
HOW CAN I FIND OUT THE STATUS OF MY ORDER?
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check their status. You can also click on the link from your shipping confirmation email.
Returns & Refunds
WHERE CAN I RETURN MY ITEM TO?
Your return address will be based on your location, if you are based in the UK, please send your return to -
F.A.O Tony Hawk Signature Series Customer Service
C/O Shiner Ltd.
1700 Park Avenue,
Aztec West,
Bristol,
BS32 4UA.
United Kingdom.
If you are based in the EU, please send your return to -
F.A.O Tony Hawk Signature Series Customer Service
C/O Shiner Ltd.
Riga 2,
Barendrecht,
South Holland 2993 LW.
Netherlands.
Please contact us at customercare@tonyhawksignatureseries.com with your order number if you are unsure.
WHAT’S YOUR RETURN POLICY?
Please visit our Delivery and Returns page.
CAN I SWAP MY ITEM FOR A DIFFERENT SIZE?
Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, please order replacements online in the usual way. Once we receive your original items back in the warehouse, the usual returns process applies.
CAN I RETURN Tony Hawk Signature Series PRODUCTS PURCHASED AT ANOTHER RETAILER?
Tony Hawk Signature Series is only able to accept returns of orders placed directly through www.tonyhawksignatureseries.com/. If you purchased your product elsewhere, please return it directly to that retailer.
HOW LONG DOES A RETURN TAKE?
We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, funds can take up to 5 working days to become visible, depending on your bank.